The Refugee Therapy Centre is committed to protecting your personal information and being transparent about what we do with it. We are committed to keeping your personal information safe and secure in accordance with all applicable laws such as the Data Protection Act 1998 and the General Data Protection Regulation 2018
How do we obtain your personal information?
We collect and receive personal information when you are referred to one of our services, apply for employment, or become one of our volunteers; when you make a donation, or attend an event that we have organised.
What information do we collect?
Personal information is any information that can be used to identify you. For example, it can include information such as your name, date of birth, email address, postal address, telephone number, credit/debit card details, as well as information relating to your health or personal circumstances.
Some of the personal information we receive and retain is known as sensitive personal information and includes; health information, disabilities, sexual orientation, racial or ethnic origin, religion and immigration status.
We would collect sensitive personal information only where there is a lawful basis for doing so, such as an agreement with an individual to provide a service, and having received their consent in the form of a signature.
How do we use your information?
We use your information to keep a record of your relationship with us and to ensure the safety of staff and clients at all times by the application of due diligence checks. Also for internal administrative purposes such as fundraising, accounting and reporting. We use personal data to carry out statistical analysis and research in order to help us understand and monitor how we are performing and how we can improve our services to consistently meet the needs of our clients.
Who do we share your information with?
When we collect your personal information we use strict procedures and security protocols to prevent any unauthorised access to this data. Any hard copy material is stored in locked cabinets within our premises. Our premises are protected by an intruder alarm which provides the appropriate level of security required.
In respect of personal information and data stored in a database or in electronic data files, this information is secured through anti-virus protection and is subject to regular backup routines to ensure the integrity and protection of data at all times.
We will not share your personal data with anyone without your consent. The only exception being a specific request from the police or a court of law, where criminal activity is suspected or perceived as an imminent threat.
Your right to access and/or deletion of personal information
You may request access to the personal information we hold about you and additionally ask for it to be deleted subject to consideration of our legal basis for holding your information. To request access or deletion please either write to us by letter or by email.
You may contact us by email at firstname.lastname@example.org or by letter sent to the CEO, Refugee Therapy Centre, 1A Leeds Place. London N4 3RF