Refugee Therapy Centre

   
         
   


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What our clients say

 

 

 

The following are extracts from patients’ feedback. Some personal details have been changed to ensure anonymity. The people quoted not only gave their consent but expressed a wish for their comments to be publicised as widely as possible.

 

1 Therapy is helping us feel relief from our problems and we can all feel the results. We will continue like this. I had never been to therapy before, but I expected it to be as it is. Yes, because I see a lot of help for my problems and the persons in the Centre are very communicative with us. I feel that I can talk openly, but I have been through a lot of trauma and sometimes I do not feel well enough to stay and talk to my therapist. Thank you to your Centre for the continuous help and support that you give us.
 

2  I thought I would find it more difficult to talk about my problems with somebody I never met before. I think it really helps me and sometimes it is easier to talk to stranger than somebody you know. Therapy helps you in difficult moments, increases your hope about the future and makes you feel less alone.
 

3 I feel at ease and comfortable and feel well when I am at your therapy.
 

4 Therapy helps you to face up to problems and deal with them, try to get over your past and build up a new life and future. I would like to take this opportunity to thank everyone for their help and support.
 

5 I get to talk and express my feelings. Having someone to listen to my problems is very helpful. Since I started having therapy I gained confidence and I’ve been trying to put the past behind and look into the future. I think that the Refugee Therapy Centre is a very helpful service to me and to other people. This therapy eases your problems through professional therapists who are there to listen to you. This therapy also helps to integrate with other people in the society. It also helps to look in the future and see your life in a positive way. I also think that being able to talk about tragic events from the past makes it a lot easier and you can finish your thinking without getting stressed and hysterical. It is very good, thank you.”
 

6 At this time I am going crazy. I hate everything, I hate to go to my college. I spent two years in college to be successful but now I blame myself, why do I do that? I am unlucky and rubbish. I lost my confidence and my hope – please help me, do something to get me better.
 

7 The therapy helped me a lot. I am very well now and my therapist helped me because I can talk in my original language with her. Many thanks.
 

8 It is good sometime to talk to someone you are not to close to. Most of the time you can talk about your problems and you don’t want people to be nosey about it.
Sometimes when I am very sad my therapist understands the situation, and never blame me for it, this helps me find the way to get past it.
 

9 I have become depressed and always angry and also I can’t make anyone be happy with me. But I am trying and my therapist is the only person understand me and this is very helpful not feel alone in the world
 

10 Therapy helps to make me less angry, make me think a lot more and it relaxes me and makes me more confident.
 

11 I would like to thank my therapist and other staff at the centre who helped me and other people with the same problems as me.
 

12 From the first step into the office I felt welcomed. I was heard, understood, called back. An appointment to assess my needs came quickly and just in time. The people in the office made me feel as a person rather than as a number. It appears to be a group of people consciously working for people in need of therapy. Yes, I would recommend it to a friend in need whole-heartedly. To have continuous sessions, continuity to stability, a relation of trust, truth, openness and one therapist. It’s a kind of monologue of disclosure followed by sound professional feedback – without direct advice but a viewpoint and insight to your own monologue just delivered. Repeated sessions, one to-one, is the best, I have learned to speak about my problems after 15 years of absolute silence. It takes time to trust. The therapist who attended to my needs has a delicate tone of voice that puts you at rest every minute, every time. Excellent! Thank you. Her voice, her body language, her attitude, her excellent level of English language makes you feel that you are in very good hands. You can trust, you can speak, you can relax. You are heard, understood, believed, you have become the centre of the attention. You feel important. You grow. You step forward. You recover your lost assertiveness. You believe you have a voice, you have a right. My query relates to bringing some practical help before, during or after therapy when we needed. When we are not well at all wee tend to neglect ourselves and/or our homes when nothing and nobody is important to us. And even we are unimportant to ourselves. We are helpless. Chaos within, chaos without, all around us. Practical help to advice us to refresh our homes, our environment, our outlook, our lives. But I am grateful for therapy you provided me. Thank you.


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“I truly believe that the therapy might help people to see more clearly their problems and also help them get through difficulties. Although now I feel at ease talking with my therapist, in the beginning I found it really difficult and it took me a while to be able to discuss issues openly. Personally I feel really calm after the therapy, at least for sometimes. I found it difficult to talk about my worries and problems with my family because I don’t want to upset them and going to therapy helped me realise a part of my anxiety. The therapy helped me with my GP as before every time I went there that did not understand me. One of the reasons for the misunderstanding was that I was being seen by different doctors and this made me uncomfortable. Now I make appointment with one and wait to see her”
 

13 I have a lot of trust in my therapist. In therapy you can express your feelings and be more confident, it makes you feel better.
 

14 During therapy I found that my therapist was addressing my problems. She was able to help me and now I feel that I am able to help myself. I tried to speak openly for my own benefit, however, there were some things that I did not want to talk about. The good points of therapy in my experience are that my therapist helped me to address the most important and powerful key points and give me awareness of them, help me remember them.
 

15 I feel more confident and this will help me in the future. I prefer to talk about my difficult problems. I need this kind of therapy; it gives me concentration and power. I really enjoy therapy. It will help me in the future. I believe that this is the best treatment that I wanted.”
 

16 I was not able to speak to my therapist when I first met her. She was also a little cold to me. After a while I started to talk to her, following further visits I found that I could talk freely. Some visits help me more than others, but overall, I feel therapy helped me. But could not get rid of my problems including heavy depression, nightmares and flashbacks. When I get flashbacks and nightmares I get very, very depressed. The good point about therapy is that it gives me the opportunity to talk to someone and express my worries. The bad point about therapy is that my therapist asked me not to ask her questions. After this reaction I felt depressed and embarrassed. When I think about my past I find it very hard to cope. This has nothing to do with my therapist but whenever I think about the past I get depressed.”
 

17 Although I have been to a therapist before, coming here helped me face all my problems and face the world, unlike what I had with my previous therapist. At the Centre the therapists are very helpful and would do what they can to help the clients and because I am happy about I would recommend it to a friend if needed. I feel that I can talk to my therapist freely and express my feelings and problems.
 

18 The good points are that that we can identify our problems and talk about them openly and freely. Therapy helps us very much and we are very happy to take part in therapy and are able to talk, talking takes our sadness away. Thank you for your help.
 

19 Therapy helps me very much so I am sure it would help others in need to. You feel free to talk and it helps you to think and deal with your difficulties.

 

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